| 1 | 
                                  Add and manage new   leads from website, telephone enquiry or direct enquiry. Leads details are   captured directly from the website | 
                                
                                
                                  | 2 | 
                                  Classify leads into   hot, warm and cold depending on follow up response. And decide the next action   of plan for each such leads | 
                                
                                
                                  | 3 | 
                                  Assign lead   responsibility to employees or a team. This will prioritize their   objectives. | 
                                
                                
                                  | 4 | 
                                  All follow up details   can be attached to each lead with notes, comments or   remarks | 
                                
                                
                                  | 5 | 
                                  Create email and SMS   templates and save them for future use. These templates are used to send follow   up emails and messages to leads and prospects. | 
                                
                                
                                  | 6 | 
                                   Send follow up emails   to leads and prospects. The number of follow up emails and messages will display   on the leads and prospects account | 
                                
                                
                                  | 7 | 
                                  All the pending   enquiries and leads details can be used for future campaigns and   promotions | 
                                
                                
                                  | 8 | 
                                   Manage, view, update   lead status. Update lead feed back and remarks. | 
                                
                                
                                  | 9 | 
                                  Search lead or   prospect information. Move lead or prospects details from one category to other   category. | 
                                
                                
                                  | 10 | 
                                  Send bulk emails and   SMS’s to all the active leads in the application | 
                                
                                
                                  | 11 | 
                                  Send reminder follow   up emails and messages to all the cold or inactive leads in the   application | 
                                
                                
                                  | 12 | 
                                  Categorize enquiries /   leads on services requested and move them to the respective   domains | 
                                
                                
                                  | 13 | 
                                  Categorize enquiries /   leads on services requested and move them to the respective   domains | 
                                
                                
                                  | 14 | 
                                  Block an IP address or   a group of IP addresses. |