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Tele Caller Management
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Tele Caller Management
WebCRM4’s Tele caller management application helps in creating an advanced customer experience. It helps customer service representatives provide instant answers to customer enquiries and gives you complete insight into the nature of customer calls. It can be used in a variety of industries such as customer support, telemarketing, financial services and outsourcing.
Tele Caller Management
Key Features
1 Add / manage all call information with date and time, and client details and thereafter routes the call to the right person concerned
2 Information about all inbound and outbound calls is stored in the contact history database. The application also keeps track of which employee a call has been routed to and the amount of time spent on each call
3 User can search a call history month-wise and day-wise by using client details. Notes can be added to each call history
4 All call histories can be viewed, edited and saved in this application. Call details can be edited by the administrator
5 Different office locations can be added in this application and all the call details can be viewed by office locations
6 All the calls can be sorted and saved client-wise, project-wise and location-wise. Reports can be generated by using the same criteria
7 User can follow up a call and save the information for future use. Follow up information can be added to the call history
8 Call histories can be made inactive and at a later stage can be suspended from this application.
User can follow
1 Easy to use
2 Multiple employees can enter call details simultaneously. Tracks employees call records and productivity
3 Fully customizable and scalable for any business requirement
4 All WebCRM4 applications are web-based and accessible anytime and anywhere in the world
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